Welcome to Seahorse Hotel & Spa Negombo (“we,” “us,” or “our”). By accessing or using our website, booking services, or staying with us, you agree to comply with and be bound by these Terms of Service (“Terms”). Please read them carefully before making a reservation or using any of our facilities.
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1. General Information
Seahorse Hotel & Spa Negombo is located in Negombo, Sri Lanka. These Terms govern all reservations, stays, and use of our services, including accommodations, spa facilities, dining, and related amenities.
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2. Reservations and Payments
• All bookings must be made through our official website, authorized travel partners, or directly with our reservations desk.
• A valid credit/debit card or bank transfer may be required to confirm your reservation.
• Prices are listed in Sri Lankan Rupees (LKR) and may be subject to applicable taxes and service charges.
• We reserve the right to modify rates, packages, or offers at any time without prior notice.
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3. Check-in and Check-out
• Check-in: 2:00 PM
• Check-out: 12:00 PM
Early check-in or late check-out is subject to room availability and may incur additional charges.
Guests must present a valid photo ID or passport at the time of check-in.
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4. Cancellations and No-Shows
• Cancellations made at least 48 hours before the arrival date are free of charge.
• Cancellations made within 48 hours or no-shows will incur a charge equivalent to one night’s stay.
• Refunds, if applicable, will be processed within 7–10 working days via the original payment method.
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5. Guest Responsibilities
Guests are expected to:
• Maintain respectful behavior toward other guests and staff.
• Take reasonable care of hotel property and facilities.
• Avoid activities that may disturb others or damage property.
• Comply with local laws and hotel policies (including smoking, alcohol, and noise regulations).
Any damage caused to property or equipment will be charged to the guest’s account.
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6. Spa and Wellness Services
• Advance booking is recommended for spa treatments.
• Guests must inform spa staff of any health conditions, allergies, or pregnancy before treatment.
• The hotel is not liable for any adverse reaction resulting from undisclosed medical conditions.
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7. Limitation of Liability
While we take every effort to ensure your comfort and safety, Seahorse Hotel & Spa Negombo shall not be held responsible for:
• Loss, theft, or damage to personal belongings.
• Injuries, accidents, or illnesses arising from guest negligence or force majeure events.
• Service interruptions caused by unforeseen circumstances such as weather, power outages, or government regulations.
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8. Privacy and Data Protection
We value your privacy. Personal data collected during reservations or stays will be used only for booking management, customer service, and marketing (if you have opted in).
For more details, please see our Privacy Policy.
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9. Force Majeure
The hotel shall not be liable for any failure to perform its obligations if such failure results from events beyond its reasonable control, including but not limited to natural disasters, strikes, pandemics, or government actions.
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10. Governing Law and Dispute Resolution
These Terms are governed by the laws of Sri Lanka. Any disputes shall be resolved amicably or, if necessary, through the courts of competent jurisdiction in Negombo, Sri Lanka.
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11. Amendments
We may update these Terms from time to time. Any changes will be posted on our website with the updated date. Continued use of our services after such updates constitutes acceptance of the revised Terms.