At Seahorse Hotel & Spa Negombo (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a booking, or use our services.
⸻
1. Information We Collect
We may collect the following types of information:
a. Personal Information
• Full name
• Contact details (phone number, email address, postal address)
• National ID or passport number
• Payment information (credit/debit card or bank details)
• Special requests or preferences (e.g., dietary restrictions, room preferences)
b. Automatically Collected Information
When you use our website, we may collect:
• IP address and browser type
• Device information
• Date and time of access
• Pages visited and time spent on each page
• Cookies and similar tracking technologies (see Section 8)
⸻
2. How We Use Your Information
We use your information to:
• Process and confirm reservations
• Communicate booking details and updates
• Improve our services and website experience
• Provide personalized offers and promotions (only if you opt in)
• Ensure compliance with legal and regulatory obligations
• Maintain guest safety and security on our premises
⸻
3. Sharing of Information
We may share your information only with:
• Service providers (e.g., payment processors, IT support, marketing platforms) who assist us in delivering services
• Legal authorities if required by law or to protect our rights and property
• Business partners (e.g., travel agents or booking platforms) strictly for reservation-related purposes
We do not sell, rent, or trade your personal data with third parties for marketing purposes.
⸻
4. Data Retention
Your personal data is retained only for as long as necessary to fulfill the purposes stated in this policy or as required by law. Financial transaction records are typically retained for a minimum of 7 years in compliance with Sri Lankan accounting regulations.
⸻
5. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no electronic storage or transmission method is completely secure, and we cannot guarantee absolute security.
⸻
6. Your Rights
You have the right to:
• Access and request a copy of your personal data
• Request correction of inaccurate or incomplete information
• Withdraw consent to marketing communications at any time
• Request deletion of your data, subject to legal and contractual restrictions
To exercise any of these rights, contact us via the details provided below.
⸻
7. Cookies and Tracking
Our website uses cookies to improve user experience, analyze website traffic, and personalize content.
You may choose to disable cookies through your browser settings, but some parts of the site may not function properly.
⸻
8. Third-Party Links
Our website may contain links to third-party sites (e.g., booking engines, travel platforms). We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any information.
⸻
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the revised date at the top.